Shipping Policy

Last Updated: July 10, 2026

Thank you for shopping with Oink & Ink! Every order is carefully packaged with care to ensure it arrives safely.

Processing Time

Orders are typically processed within 2–5 business days (excluding weekends and holidays).

During holidays, new product launches, or periods of high order volume, processing times may be slightly longer. If there is a significant delay, we will contact you using the email address provided with your order.

Shipping

Once your order has been shipped, you will receive a confirmation email with tracking information (when available).

Shipping times are estimates provided by the shipping carrier and are not guaranteed.

Shipping Delays

Oink & Ink is not responsible for shipping delays caused by:

• Weather conditions

• Carrier delays

• Holidays

• Customs processing (for international orders)

• Other circumstances beyond our control

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, Oink & Ink is not responsible for lost or stolen packages.

If you believe your package has been lost, please:

• Check around your delivery location.

• Ask neighbors or household members if they accepted the package.

• Contact the shipping carrier to file a claim.

If you still need assistance, please reach out to us and we'll do our best to help.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

• Your order number

• Photos of the damaged item

• Photos of the packaging

• A brief description of the damage

After reviewing your claim, we may offer a replacement, partial refund, or full refund in accordance with our Return & Refund Policy.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an incorrect or incomplete address is provided and the package is returned to us, the customer will be responsible for paying any additional shipping costs before the order can be resent.

If your order has not yet shipped, please contact us as soon as possible to request an address change. We cannot guarantee that changes can be made once an order has been processed.

International Shipping

International shipping may be available to select countries.

Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country's customs authorities. These fees are not included in the purchase price or shipping cost.

Delivery times for international orders may vary depending on customs processing and the destination country.

Questions?

If you have any questions about your order or shipping, please don't hesitate to contact Oink & Ink. We're always happy to help!